Cancellation Policy
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Cancellation Policy
This Cancellation Policy outlines the terms for discontinuing services with Ballistic Performance, LLC across our Semi-private Training, Online Training Subscriptions, and Nutrition Coaching Subscriptions. We believe in transparency and fairness, and this policy reflects that commitment.
1. Semi-private Training
Monthly Memberships: - Memberships for semi-private training are billed monthly and include a set number of sessions (e.g., 8, 12, or 16 sessions per month). - You may cancel your membership at any time. Cancellation will stop future billing but does not refund any unused sessions from the current billing cycle. - If you cancel mid-month, you will retain access to your remaining sessions until the end of the current billing period.
Session Cancellations: - Sessions must be canceled or rescheduled at least 24 hours in advance to avoid being counted against your monthly allotment. - Late cancellations (under 24 hours) or no-shows will forfeit the session credit.
Membership Freezes: - We allow one (1) freeze per calendar year for up to 30 days. Additional freezes are considered on a case-by-case basis.
2. Online Training Subscriptions
Subscription Terms: By purchasing a subscription, you agree to an initial and recurring subscription fee after a trial period (if available – limited to one free trial per user). You accept full responsibility for all recurring charges until cancellation.
You may cancel your subscription at any time at trainballistic.com/account or by emailing hello@trainballistic.com. Cancellations take effect at the end of your current billing period. No refunds or prorated credits will be issued for cancellations made mid-cycle.
If you start a new subscription after using a free trial, you will be charged the full subscription rate on the date your subscription becomes active. If a payment fails or your subscription is canceled, your account, training history, and program access will be removed. No refunds will be provided for one-time or lifetime memberships.
Account Holds: - Temporary holds are available for up to 30 days per year with written notice submitted prior to the next billing cycle.
3. Nutrition Coaching Subscriptions
Coaching Terms: - Nutrition coaching operates on monthly recurring billing. - You may cancel at any time by providing at least 48 hours notice prior to your next billing cycle. - Cancellations made with less than 48 hours notice may still be charged. No partial or prorated refunds are provided for unused time.
Pauses & Re-enrollment: - You may pause nutrition coaching for up to 30 days, once per calendar year, with written request. - Pauses longer than 30 days may require re-enrollment and are subject to current pricing.
For all cancellations, freezes, and hold requests, please email: hello@trainballistic.com
We’re here to support your goals and your life. If something changes, we’ll work with you—but we ask for communication, notice, and respect for our policies.
Email hello @trainballistic.com
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